Pelatihan Konsep dan Implementasi Customer Relationship Management
Daftar isi :
Pelatihan Konsep dan Implementasi Customer Relationship Management
Training Concept and Implementation of Customer Relationship Management
Description Training Concept and Implementation of Customer Relationship Management
Customer relationship management is intended for marketing practitioners who want to develop their competence in building relationships with customers. Customers are the most valuable company asset that needs to be nurtured and developed through customer relationship management, or better known as Customer Relationship Management (CRM). Through Customer Relationship Management program, expected the company can better meet the needs, desires and expectations of customers to realize customer satisfaction and loyalty. As a result, the company will benefit from the long-term loyal customers. This training will provide an understanding of the concepts and techniques in implementing Customer Relationship Management.
Training Material Concepts and Implementation of Customer Relationship Management
Description and concept of Customer Relationship Management (CRM);
Measures to identify and manage the customer’s wishes;
Measurement of Customer Relationship Management (CRM);
Standard and continuous improvement in Customer Relationship Management (CRM);
Customer Relationship Management (CRM) Data Management;
Infrastructure and technology in the Customer Relationship Management (CRM);
CRM as a business process.
Aim
After this training, participants are expected to:
Understanding the concept and implementation of Customer Relationship Management (CRM);
Being able to identify the needs, desires and expectations of customers;
Being able to manage customers by building a Customer Relationship Management (CRM);
Capable of performing measurements and continuous improvement in Customer Relationship Management (CRM)
participant
Participants can be followed by all those interested in this field. It can also be followed by all who want to move on and learn more on this field.
instructor
Instructor in Training and Training will be hosted by an expert in this field.
Method
1. Presentation
2. Discussion among participants
3. Case studies
4. Simulation
5. Evaluation
6. Consultation with instructor
Jadwal Pelatihan Lokal Media Training 2024 :
Batch 1 : 03 – 04 Januari 2024 | 16 – 17 Januari 2024 || Batch 2 : 06 – 07 Februari 2024 | 20 – 21 Februari 2024
Batch 3 : 05 – 06 Maret 2024 | 19 – 20 Maret 2024 || Batch 4 : 03 – 04 April 2024 | 23 – 24 April 2024
Batch 5 : 07 – 08 Mei 2024 | 21 – 22 Mei 2024 || Batch 6 : 05 – 06 Juni 2024 | 25 – 26 Juni 2024
Batch 7 : 09 – 10 Juli 2024 | 23 – 24 Juli 2024 || Batch 8 : 06 – 07 Agustus 2024 | 20 – 21 Agustus 2024
Batch 9 : 04 – 05 September 2024 | 18 – 19 September 2024 || Batch 10 : 08 – 09 Oktober 2024 | 22 – 23 Oktober 2024
Batch 11 : 06 – 07 November 2024 | 26 – 27 November 2024 || Batch 12 : 04 – 05 Desember 2024 | 18 – 19 Desember 2024
Jadwal Pelatihan Lokal Media
TEMPAT PELAKSANAAN PELATIHAN
- REGULER TRAINING
- YOGYAKARTA
- JAKARTA
- BANDUNG
- MALANG
- SURABAYA
- BALI
- LOMBOK – NTB
- IN HOUSE TRAINING
- ONLINE TRAINING VIA ZOOM
Note :
Waktu dan tempat pelaksanaan pelatihan bisa kami sesuaikan dengan kebutuhan peserta.
Investasi Pelatihan Lokal Media Training:
- Investasipelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta
- Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas Pelatihan di Lokal Media Training:
- Hotel
- Tempat Pelatihan
- Module / Handout
- FREE Flashdisk
- Sertifikat
- FREE Bag or bagpackers (Tas Training)
- Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
- 2xCoffe Break & 1 Lunch, Dinner
- FREE Souvenir Exclusive
- Training room full AC and Multimedia
