TRAINING TELEPHONE SELLING TECHNIQUES
Daftar isi :
TRAINING TELEPHONE SELLING TECHNIQUES
TRAINING TELEPHONE SELLING
TRAINING TELEMARKETING
INTRODUCTION
Overworked BusinessmanTelephone selling and marketing has become an essential first contact with prospective clients for many organizations. It is vital that the telephone user promotes a confident, proactive, friendly, and professional company image.
WHO SHOULD ATTEND
Anyone who using the telephone to make selling and marketing calls and any staff who make outbound selling calls.
PROGRAM OUTCOMES
On completion of this program, the participant will be able to:
* Proactively plan and make effective, confident telephone calls
* Understand the need for an appropriate speaking style
* Work towards developing a clear and pleasant speaking style
* Enhance customer service by more effective and efficient phone manner
* Use listening skills with an awareness of nuances
* Use effective questioning to clarify information
* Work towards successfully fulfilling sales objectives
* Promote the image of the company through professional use of the telephone.
PARTICIPANTS WILL LEARN
* Responsibility of a Telephone Sales and Marketing Person, includes Attitude, Professionalism, Developing an Effective Speaking Style
* Overcoming Telephone Call Fears
* Prospecting Potential Clients
Developing Customer Profile
* Planning Your Call
+ Getting Past the Screeners
+ Questioning and Active Listening Styles
+ Overcoming Objectives
+ Building Rapport
+ Offering the Benefits and Matching Client Needs
+ Closing
METHODOLOGY
The program will be conducted using a combination of lecture, sharing experiences and some hands on experiences to give participants practical skills in creating personal image.
LEARNING PARTNER
Antonius Karya
Anton got his Bachelor of Computer Science from University of Bina Nusantara. He has more than 15 years’ experience in Field of Sales and Marketing; Starts from first level staff until the head of the division staff in various fields of business, last active in the telecommunications company, resigned in early 2008. Currently, he is building and leading businesses in various fields, such as training and consultancy, automotive, financial services, distribution, property, IT, and counting. Since 2004 up to now, Anton has actively developing the profession as a Trainer, Coach and Consultant. Learn the various self-development of science such as NLP, Hypnosis, NAC, Psycho Cybernetics, DISC, Emotional Intelligence, Mind Mapping, Speed Reading, and Holistic Communication Skills, and continue to renew himself with knowledge.
Jadwal Pelatihan Lokal Media Training 2024 :
Batch 1 : 03 – 04 Januari 2024 | 16 – 17 Januari 2024 || Batch 2 : 06 – 07 Februari 2024 | 20 – 21 Februari 2024
Batch 3 : 05 – 06 Maret 2024 | 19 – 20 Maret 2024 || Batch 4 : 03 – 04 April 2024 | 23 – 24 April 2024
Batch 5 : 07 – 08 Mei 2024 | 21 – 22 Mei 2024 || Batch 6 : 05 – 06 Juni 2024 | 25 – 26 Juni 2024
Batch 7 : 09 – 10 Juli 2024 | 23 – 24 Juli 2024 || Batch 8 : 06 – 07 Agustus 2024 | 20 – 21 Agustus 2024
Batch 9 : 04 – 05 September 2024 | 18 – 19 September 2024 || Batch 10 : 08 – 09 Oktober 2024 | 22 – 23 Oktober 2024
Batch 11 : 06 – 07 November 2024 | 26 – 27 November 2024 || Batch 12 : 04 – 05 Desember 2024 | 18 – 19 Desember 2024
Jadwal Pelatihan Lokal Media
TEMPAT PELAKSANAAN PELATIHAN
- REGULER TRAINING
- YOGYAKARTA
- JAKARTA
- BANDUNG
- MALANG
- SURABAYA
- BALI
- LOMBOK – NTB
- IN HOUSE TRAINING
- ONLINE TRAINING VIA ZOOM
Note :
Waktu dan tempat pelaksanaan pelatihan bisa kami sesuaikan dengan kebutuhan peserta.
Investasi Pelatihan Lokal Media Training:
- Investasipelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta
- Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas Pelatihan di Lokal Media Training:
- Hotel
- Tempat Pelatihan
- Module / Handout
- FREE Flashdisk
- Sertifikat
- FREE Bag or bagpackers (Tas Training)
- Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
- 2xCoffe Break & 1 Lunch, Dinner
- FREE Souvenir Exclusive
- Training room full AC and Multimedia